The Customer Supply Chain Coordinator will provide high quality customer service through attention to detail and strong communication with internal and external customers. This role serves as the entry point into our Customer Supply Chain Department. The ideal candidate will have a passion for people, relationships, and following a problem through to resolution.
Supervisory Responsibilities: This function has no supervisory responsibilities.
Customer Supply Chain Coordinator, North America
Ensure customer orders are populated in SAP within one business day of receipt
Resolve discrepancies between customer order pricing and system pricing
Consistently monitor, document, and resolve errors preventing automated orders from processing fully
Maintain system reference tables to accurately reflect customer information
Communicate order issues with customer to arrive at optimal resolution
Utilize all available resources to ensure accurate communication to customer
Effective resolve product shortages through communication internally and externally
Maintain consistent documentation record of order information and notes in SAP
Update system to reflect order and date changes
Acknowledge, research, and resolve customer requests in a timely and complete manner
Maintain updated documentation for all assigned customers’ requirements
Proactively contact customers to clarify or retrieve necessary information
Act as reliable point of contact for assigned customers as it relates to order management
Escalate ongoing/significant issues impacting order fulfillment with appropriate urgency
Other Duties and Responsibilities:
Fulfill Storck Company Values; Belonging, Passion, and Growth
Other duties as assigned.
Required Knowledge, Skills, and Abilities:
Demonstrated ability to develop both external and internal relationships
Strong interpersonal communication skills; clear and concise, both written and verbal
Organized, detail oriented, and able to balance competing priorities
Team player who works well in a collaborative environment and shares information freely
Business acumen and the ability to quickly learn technical systems
Creative approach to problem solving
Elevated curiosity, resiliency and business maturity
Education and Experience:
Bachelor degree preferred or equivalent combination of education and experience
1-3 years of customer facing supply chain experience in Customer Service, Customer Logistics, or Supply Chain, preferably with a CPG company.
1-3 years of experience using an Enterprise Resource Planning (ERP) system, SAP preferred
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Working Conditions: Normal working conditions for an office environment located downtown Chicago.
Travel: Minimal, <5%