The Customer Operations Associate will provide robust, comprehensive, and high quality customer service while actively executing all tasks related to order management in a highly collaborative team environment.  The associate will become the subject matter expert of assigned customer accounts to drive and reinforce the total customer relationship and provide proactive service to both internal and external customers. The optimal candidate possesses the ability to clearly and concisely communicate cross-functionally, manage multiple tasks concurrently, prioritize activities based on their significance to the organization, and identify and resolve supply chain issues as it relates to customers.

This function has no supervisory responsibilities.

Customer Operations Associate

Area of Employment

Chicago, USA

Area of employment

Administration

From

from now

Your main responsibilities
  • Independently troubleshoot complex issues and provide alternative solutions and recommendations

  • Analyze assigned customer requirements and behaviors to drive improved service

  • Adhere to timelines through excellent organizational capabilities

  • Build and nurture strong relationships within the Customer Operations team and cross-functionally throughout the organization

  • Document requirements of assigned customers to ensure seamless execution and back-up coverage

  • Analyze, understand and communicate risks associated with recommendations and decisions

  • Partner with Sales team to understand customer activities and programs to optimize execution

  • Proactively contact customers to clarify or retrieve necessary information

  • Escalate any situations that may disrupt operations or customer service

  • Utilize all available resources and team members to make and influence decisions

  • Follow all tasks, issues, and customer requests through to completion

  • Support team members on accounts and issues as needed

  • Collaborate cross-functionally to achieve customer satisfaction and optimize internal execution

  • Represent the values of the organization through communication with customers

  • Address problems calmly and proactively

  • Other Duties and Responsibilities:

  • Other duties as assigned

Your qualifications
  • Team player who works well in a collaborative environment, shares information freely, and is approachable by all levels of the organization

  • Demonstrated ability to develop both external and internal relationships

  • Exceptional communication skills; clear and concise, both written and verbal

  • Ability to target communication to varying audiences

  • Tenacious approach to solving problems

  • Manage and adapt to multiple priorities

  • Focused attention to detail

  • Strong analytical aptitude

  • Conflict management skills

  • Self-motivated

  • Proficiency in Microsoft Office (Excel, Word, PowerPoint)

  • Education and Experience:

  • Minimum two to four years of experience in Customer Service, Customer Logistics, or Supply Chain

  • Bachelor degree preferred or equivalent combination of education and experience

What we offer

Normal working conditions for an office environment.

Travel: < 5%

Candidate Contact