The Customer Supply Chain Coordinator will provide high quality customer service through attention to detail and strong communication with internal and external customers.  This role serves as the entry point into our Customer Supply Chain Department.  The ideal candidate will have a passion for people, relationships, and following a problem through to resolution.

Supervisory Responsibilities: This function has no supervisory responsibilities.

Customer Supply Chain Coordinator, North America

Area of Employment

Chicago, USA

Area of employment

Logistics

Vacancy
Your main responsibilities

Essential Duties and Responsibilities:

Order Management

Ensure customer orders are populated in SAP within one business day of receipt

Resolve discrepancies between customer order pricing and system pricing

Consistently monitor, document, and resolve errors preventing automated orders from processing fully

Maintain system reference tables to accurately reflect customer information

Communicate order issues with customer to arrive at optimal resolution

Utilize all available resources to ensure accurate communication to customer

Effective resolve product shortages through communication internally and externally

Maintain consistent documentation record of order information and notes in SAP

Update system to reflect order and date changes

Acknowledge, research, and resolve customer requests in a timely and complete manner

Maintain updated documentation for all assigned customers’ requirements

Proactively contact customers to clarify or retrieve necessary information

Act as reliable point of contact for assigned customers as it relates to order management

Escalate ongoing/significant issues impacting order fulfillment with appropriate urgency

 

Other Duties and Responsibilities:

Fulfill Storck Company Values; Belonging, Passion, and Growth

Other duties as assigned.

Your qualifications

Required Knowledge, Skills, and Abilities:

Demonstrated ability to develop both external and internal relationships

Strong interpersonal communication skills; clear and concise, both written and verbal

Organized, detail oriented, and able to balance competing priorities

Team player who works well in a collaborative environment and shares information freely

Business acumen and the ability to quickly learn technical systems

Creative approach to problem solving

Elevated curiosity, resiliency and business maturity

Education and Experience:

Bachelor degree preferred or equivalent combination of education and experience

1-3 years of customer facing supply chain experience in Customer Service, Customer Logistics, or Supply Chain, preferably with a CPG company.

1-3 years of experience using an Enterprise Resource Planning (ERP) system, SAP preferred

Proficiency in Microsoft Office (Excel, Word, PowerPoint)

Other Qualifications:

Must have received or be willing to receive the COVID-19 vaccination by the date of hire to be considered. Proof of vaccination required. Company Vaccination Policy available for review upon request during interview.

What we offer

Working Conditions:

Hybrid Work Model, including Monday and Friday Work from Home, and Tuesday, Wednesday, Thursday in normal working conditions for an office environment downtown Chicago, IL.

Travel:

Minimal, 5%.