The Customer Supply Chain Coordinator will provide high quality customer service through attention to detail and strong communication with internal and external customers.  This role serves as the entry point into our Customer Supply Chain Department.  The ideal candidate will have a passion for people, relationships, and following a problem through to resolution.

Supervisory Responsibilities: This function has no supervisory responsibilities.

Customer Supply Chain Coordinator, North America

Area of Employment

Chicago, USA

Area of employment



from now

Your main responsibilities
  • Order Management:

  • Ensure customer orders are populated in SAP within one business day of receipt

  • Resolve discrepancies between customer order pricing and system pricing

  • Consistently monitor, document, and resolve errors preventing automated orders from processing fully

  • Maintain system reference tables to accurately reflect customer information

  • Communicate order issues with customer to arrive at optimal resolution

  • Utilize all available resources to ensure accurate communication to customer

  • Effective resolve product shortages through communication internally and externally

  • Maintain consistent documentation record of order information and notes in SAP

  • Update system to reflect order and date changes

  • Acknowledge, research, and resolve customer requests in a timely and complete manner

  • Maintain updated documentation for all assigned customers’ requirements

  • Proactively contact customers to clarify or retrieve necessary information

  • Act as reliable point of contact for assigned customers as it relates to order management

  • Escalate ongoing/significant issues impacting order fulfillment with appropriate urgency

  • Other Duties and Responsibilities:

  • Fulfill Storck Company Values; Belonging, Passion, and Growth

  • Other duties as assigned.

Your qualifications
  • Required Knowledge, Skills, and Abilities:

  • Demonstrated ability to develop both external and internal relationships

  • Strong interpersonal communication skills; clear and concise, both written and verbal

  • Organized, detail oriented, and able to balance competing priorities

  • Team player who works well in a collaborative environment and shares information freely

  • Business acumen and the ability to quickly learn technical systems

  • Creative approach to problem solving

  • Elevated curiosity, resiliency and business maturity

  • Education and Experience:

  • Bachelor degree preferred or equivalent combination of education and experience

  • 1-3 years of customer facing supply chain experience in Customer Service, Customer Logistics, or Supply Chain, preferably with a CPG company.

  • 1-3 years of experience using an Enterprise Resource Planning (ERP) system, SAP preferred

  • Proficiency in Microsoft Office (Excel, Word, PowerPoint)

What we offer

Working Conditions: Normal working conditions for an office environment located downtown Chicago.

Travel: Minimal, <5%