Monitor strategic direction on industry trends, working directly with trading partners on new implementations and system changes, managing system upgrades and enhancements, establishing and maintaining service levels, and resolving daily processing issues. Provides internal departmental support and helps analyze and resolve EDI-related processing issues. Collaborate with International EDI Team at headquarters.
This position has no supervisory responsibilities
Provide user support for EDI to SAP application interface issues.
Customer Service – Purchase Order and Delivery Note Issues
Logistics – Delivery Note and Shipping Advice issues
Supply Chain – ASN reporting and Shipment Status
Credit & Collections – Invoices and EFT issues
Sales and Marketing – Point of Sales
All areas– Application Advice and Text Message
Perform Daily FA reconciliation and Process verification.
Monitor Daily Activity
Check Inbound and Outbound Processing Logs
Monitor Communications Logs
Contact broker, customers and warehouses where necessary
Trading Partner Liaison (general)
Help Desk Support
Complete EDI surveys and Process Requests for Information
Develop and maintain positive trading partner relationships.
Ensures error-free and timely EDI and Web transactions.
Set up and maintenance of new and existing trading partners.
Analyze and support all IDOC related issues
Develop and implement proper EDI Audits and Cycle Data tracking.
Functional Acknowledgement Processing
Develop new EDI business with existing customer base
New Trading Partners – standard transactions
New Transactions with existing partners – (eg. POS, EFT, Item Maintenance, Shipment Status)
EDI over the Internet (AS2)
Understand and participate in DRP development (High Availability)
Other Duties and Responsibilities
Other duties as assigned.
Basic understanding of EDI Value Added Networks.
Basic understanding of EDI carbon copy processing.
Basic understanding of Internet communications protocols (AS2).
Basic understanding of encryption techniques and digital certificates.
Create and test AS2 connections with Trading Partners.
Troubleshoot connectivity issues.
Monitor, maintain and document the AS2 Certificate process (periodic partner certificates and cyclic Storck certificate exchanges)
EDI Interfaces and Maps
Ability to interpret interface file structures (IDOC knowledge a plus).
Ability to analyze and interpret external partner mapping requirements.
Create and modify EDI maps based on internal requirements (3PL’s, Copackers and Transportation partners)
Create and modify EDI maps based on external requirements (retailers and distributors).
Test EDI Maps and processes.
Adaptable to learn new EDI translators/converters (Lobster Datawizard).
Document all used transaction document types and processes.
Ability to create and interpret testing scripts.
Thorough knowledge of EDI communication, all ANSI X12 message types in different versions (4010 and above)
Education and Experience:
Bachelor’s Degree preferred but not required.
Three plus years hands on experience in maintaining and operating EDI mapping and communications systems.
Experience (business knowledge) in CPG, Warehousing or Transportation is a plus
Excellent communication skills and strong analytical and organization skills.
Able to multitask in fast-paced environment.
Normal working conditions for an office environment.