The National Account Manager leads the development and implementation of the business plan with customers to drive volume, profit and share growth of the Storck portfolio. The NAM will serve as the primary customer contact and manage customer and broker partnerships. Responsibilities include proactively managing, monitoring and updating the overall business plan to meet all volume, profit and share objectives. In addition, the National Account Manager is responsible for implementing Storck brand strategies/tactics by working closely with both internal and external key decision makers and utilizing category management initiatives to include the implementation of our 4 P (Product, Promotion, Placement, and Pricing) objectives to best influence customer and shopper decision making.
Direct Supervisory Responsibilities:
This position currently has no supervisory responsibilities within the organization. This position manages a network of brokers in the field to accomplish given tasks.
Chicago, Denver, Phoenix or Salt Lake City
National Account Manager – National Grocery
Essential Duties and Responsibilities:
Responsible for managing the National Account Grocery Team in all sales activities related to headquarter and divisional calls for Kroger and Albertsons.
Responsible for developing forecasts, volume planning and effectively managing trade and shopper marketing investment recommendations in order to achieve or exceed projected National Account sales goals.
Business Planning & Implementation
Able to critically review and assess customer's competitive position, business model and strategies to create a customer investment strategy (use of trade, shopper marketing and integrated marketing resources) that will best support mutual growth.
Utilize Storck sales planning and customer investment tools to create optimal customer plans to deliver top and bottom line operating plans while driving profitable, sustainable growth. Demonstrate a comprehensive understanding of Brand and Category management objectives (4 P’s) and translate these into business strategy, plans and tactics at customer. Business plans should reflect both Storck and customer objectives.
Consistently achieve sales goals and profitability while operating within budgetary constraints to contribute to the overall profitability of Storck USA, L.P. Responsible for monitoring and ensuring the effective utilization of Trade Promotion. Within scope of responsibility respond to, and assist with, managing customer deductions to a minimum and influence customer compliance to 30-day net invoicing.
Must possess the ability to create compelling, motivating and informative communication to customers and Storck brand and customer teams. Also must communicate requirements to brokers, retail divisions, stores and agencies to ensure proper execution at retail. As the primary link between Storck and the customer, the NAM must maintain a robust communication link encouraging engagement and collaboration. The NAM proactively communicates plans to Supply Chain, Sales Planning, Finance and other internal resources.
The ability to understand and manage critical business processes which supports/maintains the business on an ongoing basis. Recognizes the impact of active and accurate management of business financials and has working knowledge of customer, team and channel P&Ls. Understands the impact of key decisions and monitors health of business versus plan daily using net sales, share, POS, trade and customer’s internal metrics.
Customer Value Creation:
Must own the creation and delivery of annual business plan for customer or market. The NAM must assess customer, category and market potential then align Storck objectives to create business plan to deliver value creation. NAMs should seek to maximize leadership opportunities for Storck by identifying areas of strategic overlap between customer and Storck objectives to maximize partnership as well as long-term growth potential.
Other Duties and Responsibilities:
Other duties as assigned
Required Knowledge, Skills, and Abilities:
Leadership skills including ability to influence and bring team members along with you without direct reporting relationships
Strong presentation skills; clear verbal and written communication
Self-starter, motivated and drives for results
Critical thinking skills and a “bias for action”
Willingness to take risks and drive decisions
Business acumen and the ability to quickly learn technical software
Business Intelligence (BI) by IBM preferred
IRI or Nielsen
Strong analytical skills; able to organize and drive meaningful decisions
Organized, detail oriented, and able to balance competing priorities
Team player who works well in a collaborative environment and shares information freely and is approachable by all levels of the organization
Build relationships and partnerships with key customer contacts throughout all levels of the organization.
Problem solver, brings solutions where there are obstacles, versus just identifying obstacles
Ability to triangulate data from different sources to identify opportunities and conclusions
Embraces change and able to drive change through the organization
Ability to flex style and level of detail depending on audience in all forms of communication
Education and Experience:
Bachelor’s degree required
Minimum 5 to 10 years’ experience in direct sales, CPG / food industry preferred
Preferred 3-5 years’ experience in GM/HBC channel
General Merchandise/Health and Beauty Care
Strong track record of sales goal attainment
Normal working conditions for an office environment.